Jaipur Rugs Return, Exchange & Warranty Policy

1. Return & Exchange Policy

• Customers may request a return or exchange within 14 days of receiving their order.
• Returns and exchanges are only applicable to non-custom, non-discounted items.
• Customers must share an image of the packed product to initiate the return request.
• All returns are subject to a quality inspection before approval.
• Jaipur Rugs does not charge a restocking fee for returns or exchanges.
• Exchanges will only be processed after the returned product passes Quality Control & Check.
• Customers may exchange for another product of equal or higher value (paying the difference). Exchanges for lower-value items will not be eligible for partial refunds.
• Jaipur Rugs provides free return shipping for exchanges/refunds within India.

2. Payment Policy & Accepted Payment Methods

Jaipur Rugs accepts payments via:

• Major Credit/Debit Cards (Visa, MasterCard, American Express, Rupay)
• Net Banking (for domestic transactions)
• UPI & Wallet Payments (Google Pay, Paytm, PhonePe)
• PayPal & Stripe (for international orders)
• Bank Wire Transfer (for bulk and B2B orders)
• Store Credit & Gift Cards

Additional Payment Terms:

• Customers opting for installment payments (EMI, Klarna, Afterpay) will be subject to the terms of the respective provider.
• Payments must be settled in full before dispatch, except for approved corporate accounts, where payment terms may be discussed.
• If the payment was made via UPI, Wallet Payments (Google Pay, Paytm, PhonePe), or Bank Transfer, customers must provide their bank details for refunds.

3. Cancellation Policy

• Jaipur Rugs reserves the right to cancel any order after placement at its sole discretion, including but not limited to cases of pricing errors, stock unavailability, suspected fraud, or non-compliance with company policies.
• If an order has not been shipped, customers may request cancellation within 24 hours, but approval is subject to Jaipur Rugs' discretion.
• Once an order is processed and shipped, it cannot be canceled, and customers must follow the return process instead.
• Custom and made-to-order rugs cannot be canceled once the order is confirmed.

4. Return Shipping & International Orders

• Free return shipping is offered within India only.
• For international orders, Jaipur Rugs does not cover return shipping costs, and customers must arrange the return shipment.
• Jaipur Rugs is not liable for damage incurred during international shipping. If a rug arrives damaged internationally, customers must inform Jaipur Rugs, and Jaipur Rugs will settle the claim with the shipping carrier.
• International refunds may take 7-21 business days, depending on banking institutions and exchange rates.
• Refunds for international orders will be issued in the original currency, but any foreign transaction fees charged by the bank are the responsibility of the customer.
• Jaipur Rugs does not provide refunds via bank transfers for international transactions. Refunds will only be issued via the original payment method (credit card, PayPal, etc.) or store credit.

5. Dispute Resolution

• In case of payment or order disputes, customers must first contact Jaipur Rugs’ Customer Support within 7 days of the issue arising.
• If the dispute remains unresolved, Jaipur Rugs may offer a mediation process.
• If further escalation is required, the dispute will be handled as per the Indian Consumer Protection (E-commerce) Rules, 2020 and governed by the laws of India.
• Jaipur Rugs reserves the right to suspend accounts suspected of fraudulent activity.
• If the dispute cannot be resolved within 30 days, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the venue of arbitration in Jaipur, India.

6. Chargeback & Fraud Protection

• All transactions are verified via secure payment gateways to prevent fraudulent activities.
• Customers initiating unauthorized chargebacks may be permanently banned from purchasing at Jaipur Rugs.
• If fraud is suspected, Jaipur Rugs reserves the right to:
• Hold shipments until payment verification is completed.
• Request additional identification (in case of high-value transactions).
• Report fraudulent transactions to relevant authorities.

7. Digital Invoicing & GST Compliance

• Jaipur Rugs provides a GST-compliant invoice for all domestic orders.
• Jaipur Rugs will cover any applicable import duties, customs fees, and taxes for international customers.
• Digital invoices will be sent via email upon product shipment.
• Business customers requiring input tax credit (ITC) on GST should provide their GSTIN at checkout.

8. Warranty & Care Policy

• Handmade rugs are covered under a limited warranty of up to 24 months against manufacturing defects.
• Warranty coverage does not include:
• Normal wear and tear
• Shedding or sprouting
• Color fading due to sun exposure
• Excessive moisture damage
• Damage due to heavy furniture
• Customers should refer to Jaipur Rugs’ Care & Maintenance Guide for best cleaning practices.

9. Gift Cards & Store Credit

• Jaipur Rugs gift cards are available in digital format and are valid for 12 months from the date of issue.
• Store credits issued due to refunds cannot be converted into cash.
• Lost or stolen gift cards cannot be replaced nor transferred to another customer.

10. Order Tracking & Notifications

• Customers will receive an order tracking link via email or SMS once the order is shipped.
• Tracking updates are available via Jaipur Rugs' Order Tracking Portal on the website.
• For any issues with tracking, customers can contact customer support.

11. Liability Disclaimer

• Once an order has been shipped, Jaipur Rugs' responsibility for the product extends until it has been successfully delivered to the customer.
• Upon delivery confirmation, Jaipur Rugs assumes no further liability for loss, damage, or delays, except as required under applicable consumer protection laws.
• Customers are responsible for inspecting their product upon arrival and filing claims with Jaipur Rugs if damage occurs in transit. Jaipur Rugs will assist in the claims process as per applicable laws.
• Jaipur Rugs does not accept liability for third-party shipping issues or customer handling errors post-delivery.
• Jaipur Rugs reserves the right to deny refunds or exchanges if a product is found to be used, soiled, altered, or damaged by the customer.
• In cases of suspected fraudulent claims, Jaipur Rugs may request additional proof before approving a return.